Shipping policy
Shipping Policy
At Clairvex, we want your order to reach you quickly and safely. Please read this before you order.
Order processing
Orders are processed within 2 to 6 business days. Orders placed on weekends or holidays are processed on the next business day. When your order ships, you will receive a confirmation email with tracking.
Delivery times
- United States: free standard shipping, 5 to 10 business days in transit after your order ships.
- International (Australia, Canada, the United Kingdom and other countries offered at checkout): 6 to 12 business days in transit. Rates are shown at checkout.
Delivery times can vary with carrier delays, customs and peak holiday volume. For holiday deadlines, see our Holiday shipping page.
Shipping costs
Standard shipping is free on all US orders. International rates are calculated at checkout. Any import taxes or duties are the customer's responsibility.
Tracking your order
Your shipping confirmation email includes a tracking number. Tracking can take 1 to 3 business days to update. You can also check your order on our Track order page.
Lost or delayed packages
If your order has not arrived 20 business days after it ships, email support@clairvex.co and we will investigate. We are not responsible for delays caused by carriers, weather or customs.
Incorrect addresses
Please double-check your shipping address before you place your order. We are not responsible for orders shipped to an incorrect address provided at checkout.
Questions
Email support@clairvex.co or use our contact page.