Questions before you order

Still unsure? Write to support@clairvex.co. We reply within 1 business day.

Does it cook food, or only keep it warm?

It keeps cooked food warm. It is not made for cooking raw food. Plate it hot, then set it on the mat.

How hot does it get?

Six settings: 122, 140, 158, 176, 194 and 212°F (50 to 100°C).

Why not just leave everything in the oven?

Because on a holiday the oven is still busy. While the turkey or the rolls need it, the finished dishes need somewhere else to stay warm, and the mat puts that somewhere on the table.

How many dishes fit?

Two 9 x 13 in baking dishes, side by side. The heated surface is about 16.5 x 26 in (42 x 66 cm). Handles and rims add size, so measure your biggest dish before the big day.

How do the deals work?

Buy 1, get 1 50% off: with 2 mats in your cart, the second one is 50% off. Buy 2, get 1 free: with 3 mats in your cart, one of them is free. The discount applies automatically in the cart, so there is no code to enter, and you see it before you check out. The deals are on the warming mat only.

How long can it stay on, and can kids change the setting?

Set the timer for up to 6 hours, and unplug it when the meal is over. The controls have a child lock. Like any heated surface, keep little hands off it while it is on.

How do I clean and store it?

Unplug it and let it cool. The surface is water, oil and stain resistant, so spills wipe off. Then roll it up for storage.

When will it arrive?

Before you pay, the cart shows the order-by date for holiday delivery. All holiday order-by dates are on our holiday shipping page.

What if it's a gift and needs returning?

You can return it within 30 days of delivery, unused and in its original packaging. The full terms are in our refund policy.

Why this one over a cheaper mat?

Check the numbers on any mat you compare, starting with the inches. This one has:

  • A 16.5 x 26 in heated surface (about 42 x 66 cm)
  • 6 heat settings, up to 212°F
  • A timer up to 6 hours
  • A child lock on the controls
  • A body that rolls up for the drawer

You also see a delivery date before you pay, and get 30 days to return it.

Who you're buying from

Ask us anything before you order. We reply within 1 business day.

Questions before or after you order go to the address here, and the policies below are the ones we work to.