Refund policy

Return and Refund Policy

At Clairvex, we want you to be happy with your order. If something is not right, we are here to help.

Returns

You have 30 days from the date your item is delivered to request a return.

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• A proof of purchase or order number is required.

Please do not send your purchase back to the manufacturer.

To start a return, email support@clairvex.co with your order number and the reason for the return. We will send return instructions if your return is approved.

Refunds

Once your return is received and inspected, we will email you to confirm whether your refund is approved.

If it is approved, your refund is processed to your original payment method within 5 to 10 business days.

If your return is late, damaged, or missing parts for reasons that are not our error, only a partial refund may be granted.

Non-returnable items

• Gift cards
• Items marked as final sale
• Health or personal care items, for hygiene reasons

Late or missing refunds

If you have not received your refund 10 business days after it was approved, check your bank account again, then contact your card company and your bank, since posting a refund can take time. If you still have not received it, email us.

Return shipping

You are responsible for return shipping costs unless your item arrived damaged or defective. Shipping costs are non-refundable. If we provide a return label, its cost is deducted from your refund.

Questions

Email support@clairvex.co or use our contact page.