Refund policy

📦 Return & Refund Policy

At Premium Picks Essentials, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

🔁 Returns

We offer a 30-day return policy from the date your item is delivered.

To be eligible for a return:

Your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
A valid proof of purchase or order number is required.

Please do not send your purchase back to the manufacturer.

To start a return, please contact us with your order number and reason for return. We will provide return instructions if your return is approved.

💰 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed to your original method of payment within 5–10 business days.
If your return is late, damaged, or missing parts not due to our error, only a partial refund may be granted.

❌ Non-Returnable Items

Certain items are non-returnable, including:

Gift cards
Sale or clearance items
Items marked as “final sale”
Health or personal care items (due to hygiene reasons)

🚚 Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account again.
Contact your credit card company; it may take time before your refund is officially posted.
Contact your bank. There is often processing time before a refund is posted.
If you've done all of this and still have not received your refund, please contact us.

📫 Return Shipping

You will be responsible for paying your own shipping costs for returning your item unless it arrived damaged or defective.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if we provide a label).

📍 Need Help?

If you have any questions regarding returns or refunds, please contact us through our support page.